Terms of service

These terms govern your use of Unify Loop, provided by Unify Loop, Inc.. By creating a workspace you agree to them. We have tried to write them in plain language; where a clause matters to you, it is stated rather than buried.

1. Your data stays yours

You own everything you put into the product. We claim no ownership of your records, conversations, or content, and we acquire only the licence needed to host, process, back up, and display it in order to provide the service to you.

You can export your data in full at any time — CSV from any view, or through the API. We do not gate export behind a plan or a support request.

We do not use your workspace data to train AI models, and our model providers are contractually prohibited from doing so.

2. Your responsibilities

• You are responsible for having a lawful basis for the personal data you load into the product, and for the accuracy of it.
• You are responsible for your users’ actions, for keeping credentials secure, and for the permissions you grant.
• You are responsible for the content of messages sent from your workspace, including AI-drafted messages you enable.

3. Messaging policy

This section exists because messaging abuse is the fastest way to lose sending access for every customer on shared infrastructure, so we enforce it strictly.

• Consent is required. Only message people who have agreed to hear from you. Purchased, scraped, or rented lists are prohibited.
• Opt-outs are absolute. The platform honours opt-outs automatically across every channel. Do not attempt to circumvent them, including by re-importing a contact who opted out.
• Quiet hours apply. The platform enforces them in the recipient’s timezone. Do not attempt to work around them.
• Channel rules apply. WhatsApp’s template and conversation-window rules, and carrier requirements for SMS, are enforced by the platform and by us.
• No prohibited content. No unlawful content, no deceptive claims, no impersonation, and none of the categories carriers prohibit outright.

We may suspend sending — for a workspace, immediately, without notice — where we reasonably believe this policy is being breached and delivery for other customers is at risk. We will tell you why.

4. Acceptable use

Do not use the service to:

• Break the law, or help anyone else do so
• Attempt to access another workspace’s data, probe our systems without authorisation, or bypass rate limits and quotas
• Resell access other than under a white-label arrangement we have agreed
• Load malware, or use the service to distribute it

Good-faith security research is welcome — see our security page for how to report a finding safely.

5. AI features

AI output is generated and can be wrong. You decide, per workflow, whether AI drafts for human approval or acts autonomously within limits you set, and you are responsible for what you enable. Do not rely on AI output for regulated advice — legal, financial, medical, or insurance coverage advice — without review by a qualified person.

AI usage consumes credits as described on our pricing page. You can cap consumption per workspace.

6. Billing

• Platform fees and seats are billed in advance for the period; metered usage is billed in arrears for what you consumed.
• Plan changes are prorated. Adding a seat mid-period is charged pro rata.
• Free trials require no card and do not convert automatically. At the end of a trial the workspace becomes read-only until you choose a plan — nothing you built is deleted, and nothing bills by surprise.
• We will give at least 30 days’ notice before any price increase affecting you.
• Unpaid invoices may lead to suspension after we have notified you and given you a reasonable opportunity to pay.

7. Availability

We work to keep the service available and we do not offer a contractual uptime commitment outside Enterprise agreements. Planned maintenance will be announced in advance where practical.

8. Ending the agreement

You may cancel at any time, and export your data before or after doing so. We may terminate for material breach — including a serious breach of the messaging policy — or if required by law, and we will give notice and an opportunity to remedy where the breach is capable of remedy.

After termination we retain your data for a limited recovery window and then delete it.

9. Liability

To the extent permitted by law, neither party is liable for indirect, incidental, or consequential losses, or for lost profits or lost data beyond what these terms expressly provide. Our aggregate liability is limited to the fees you paid us in the twelve months before the claim. Nothing here excludes liability that cannot lawfully be excluded.

10. Changes to these terms

If we make a material change we will notify you by email or in-product before it takes effect. If you do not accept a change, you may cancel before it applies.

11. Contact

Questions about these terms: hello@unifyloop.com.